UNICOR Online | Help | Customer Service

Customer Service Center

(800) 827-3168

UNICOR operates a fully staffed Customer Service Center. The CSC will take your purchase orders, credit card orders, waiver requests, answer order status questions, and will be happy to send you copies of printed catalogs.

For Product Technical Help Form, Click Here

You can write, fax or email us at:

UNICOR, Customer Service Center
P.O. Box 13640
Lexington, KY 40583-3640
Fax: (859) 254-9692
E-mail: custserv@central.unicor.gov

Cage Code 1XFF6
Agency Location Code 15080007
Dunns# 103385519

Remittance Inquiries:

Federal Prison Industries (UNICOR)
P.O. Box 11890
Lexington, KY 40578-1890

tel: 800-827-3168
fax: 859-253-8877

accountsreceivable@central.unicor.gov

To contact our Customer Service Center Management Team:

Randy Toy
Customer Service Center Administrator
rtoy@central.unicor.gov

Mark Brickner
Teleservice Group Manager
mbrickner@central.unicor.gov

Mark Barnes
Order Processing Group Manager
mbarnes@central.unicor.gov

Credit Card Ordering

Because UNICOR's mission is to employ inmates and provide self-improvement opportunities, it is necessary for us to take appropriate security measures when it comes to credit card ordering.

To place a credit card order, call (800) 827-3168, press 2, on our menu option. Also, you may order electronically, or use the address and fax number below to place credit card orders. Download fillable credit card order form pdf document.

Billing Inquiries: Call (800) 827 - 3168 and select an extension below based on the type of order and your agency.

Credit Card Purchases
Jan Cox Ext.3112 jecox@central.unicor.gov
Angie Fields Ext.3083 afields@central.unicor.gov

Purchases Orders

Department of Defense
Carol Kincaid      Ext. 3036   ckincaid@central.unicor.gov
Tammy Riley    Ext.3306 triley@central.unicor.gov
Jean Lucas     Ext.3037 jlucas@central.unicor.gov

Postal Services & Vendors

Patricia Morton Ext.3307 pmorton@central.unicor.gov
Nancy Villanueva Ext.3016 nvillanueva@central.unicor.gov

DHS, DOJ & Federal Judicial Branch
Tony Taylor Ext.3084 ttaylor@central.unicor.gov

All other Agencies
Robert Britt Ext.3079 rbritt@central.unicor.gov

Fax or mail your credit card orders to:

UNICOR, Customer Service Center
P.O. Box 11670
Lexington, KY 40577-1670
Fax: (859) 254-9048